“I told my manager that my grandfather died. Her only response –are you coming to work tomorrow? That was the day I started looking for another job."
Damarius J.
Frontline Fast Food Employee
Damarius J.
Frontline Fast Food Employee
Frontline Managers are trained for the hard skills (sales, loss, logistics) and expected to have great soft skills (compassion, active listening and emotional intelligence).
Most companies do a great job training managers on the hard skills but overlook the importance training frontline specifically how to care for that have direct impact on frontline employee retention.
Because Frontline Managers don't have the skills to care for Frontline Employees they leave your company in search for some place to belong.
Historically, life conversations get lost in translation between shift and ever-changing schedules. With Notebird, managers store conversation notes, assign follow-ups, and track life milestones all in one place.
Managers store notes about import life details the come up in conversation. Quickly see all care history in one place for each employee.
Following up on previous conversations is core to employees feeling cared for. Receive automated reminders when to follow-up at just the right time.
Frontline employees don't leave life at the door. Managers see big life milestones within the feed so they can show up when it matters most.
Create custom fields to track different types of care being shown to employees. Quickly run reports, celebrate wins and easily set goals that managers can seek to achieve.
For example, track mentor moments, encouragements, courageous conversations, and so much more.
“We believe that care is contagious. Training frontline managers to care for frontline employees will have a direct impact on retention— and in turn, have a direct impact on customer care."
Notebird Co-Founder
We'll be here every step of the way.